Product Support

Warranty and customer service

The present guarantee cannot be given up to a third party and is only tuned to the buyer.
Warranty includes parts and Labor.

Virtual Clock: The warranty is six months from the date of reception of the article.
Yagi USB Antenna: The warranty is one year from the date of reception of the article.
Router : The warranty is one year from the date of reception of the article.
   

Warranty Certificate

In the case of a product defect, the buyer has the right to a replacement unit, repair or money back. See section return policy on this Web site.

Our Golden Rule
Provide high quality, technically superior products at competitive prices.
Satisfaction guaranteed or your money back!

Note : For more information about our products, please contact our technical support at sales@innovativedevice.com

Technical Support

Technical support to our Customers is available during normal working hours, 5 days per week. We offer a vast range of bilingual technical services. Our qualified technical staff is trained to help you in a courteous and efficient manner.

For questions or more technical information, do not hesitate to contact us by e-mail at sales@illumi-nations.com. We shall answer you within 24 hours.

Our business hours are from Monday to Friday from 8:30 am till 5:00 pm, EST.