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Purchase, delivery and return policies:

The confirmation by email of your order does not automatically mean that Illumi-nations Inc. accepts the aforementioned order. The order is entered in the system only after receipt of payment. Illumi-nations Inc. reserve the right, without notice, to refuse to make business with however customer it is and\or to fix a limit of quantity for any article of an order. He can be necessary for Illumi-nations Inc., and it any time, to verify personal information or relative to the credit cards before accepting any order.

Please chose from the above sections
Methods of payment

We accept all major credit cards, money orders, certified checks, in all currencies. Payments are made through «Paypal».

Price

The price for every product which you order is the one appearing compared to every product of offered on our Web site.

The costs of transport and delivery, as well as the applicable taxes of sale, are calculated on-line but can vary according to the exchange rate and the external speakers outside our control. However, if changes would arise in the expenses of delivery, you would be informed about it.

All prices are in US Funds and are subject to change without notice and are FOB Chicoutimi, Québec, Canada.

All applicable taxes and duties are extra.

Availability of products

We maintain an effective inventory of all our products. In the rare eventuality that we are out of stock, you will be promptly notified.

Please note that Illumi-nations Inc. cannot assume any liability resulting from a delay in shipping.

Delivery of products

Your order is ship to the address you provided. The cost of delivery is calculated on-line at current shipping rates from our facility.

The delivery will be made by Illumi-nations Inc. las fast as possible after the acceptance of your order, according to the method of delivery which you will have chosen. The delays and delivery fees can vary according to the destination. The delivery deadlines are estimated from the moment products leave the business place of Illumi-nations Inc.

We endeavor to ship a confirmed order within 72 hours.

Quebec and Ontario : 1 to 7 working days
Everywhere else in Canada : 4 to 12 working days
United States : 7 to 12 working days
Oversea: 2 to 3 weeks

You will become an owner of the products which you ordered. From this moment, you will be anxious to assume the risks and Illumi-nations Inc. will not be responsible for their loss or destruction.

For any product delivered outside of Canada, you are responsible for all the expenses inherent to the customs clearance and for quite other fees inherent to the export.

Illumi-nations Inc. must have received the completed payment of the products which must be delivered to you before proceeding to their delivery.

Returns

Our Golden Rule – Satisfaction guarantee or your money back!

The buyer has a period of 30 days as from the day of the delivery to send back the product to Illumi-nations Inc., in case he would not totally be satisfied.

The salesman will agree to pay off to the buyer the price of the article sold including the original transport costs for the respect for the following conditions :

I M P O R T A N T N O T I C E

Before returning a product, you must obtain a (RMA) return merchandise authorization number. This procedure is applicable to all countries.

The buyer has a period of 30 days from the date of delivery to send back the product, if not totally satisfied. The refund will be for the full purchase price plus the return cost of shipping.

Returning procedure inside of Canada
  • The buyer will have to return the article bought in perfect condition in his original packing with its invoice;
  • NoRMA : 2308493458

The return article include the RMA number below the return address of Illumi-nations.

ILLUMI-NATIONS Inc.
284, Ducharme Street
Chicoutimi, Québec
G7H 2Z2 Canada
No RMA : 2308493458
Returning procedure from United States
  • The buyer must return the article in perfect condition in its original packaging with the invoice;
  • The buyer must return the article in perfect condition in its original packaging with the invoice;
  • The refund will be for the full purchase price plus the return cost of shipping;
  • Please note ONLY USPS can be used to return products;
  • In the section declared value please write down $20.00;
  • Write down this code: xxxxxxxxxxxxxxxxxxx.
ILLUMI-NATIONS Inc.
284, Ducharme Street
Chicoutimi, Québec
G7H 2Z2 Canada
No RMA : 2308493458
Returning procedure for Oversea
  • The buyer must return the article in perfect condition in its original packaging with the invoice;
  • The refund will be for the full purchase price plus the return cost of shipping.;
  • The buyer will have to write down the RMA number below the return address of llumi-nations;
  • Use the postal service of your location;
  • In the section declared value, please write down $20.00;
  • Write down this code: xxxxxxxxxxxxxxxxxxxxx